Integrating BMC Client Management with BMC Digital Workplace Catalog
BMC Client Management integrates with BMC Digital Workplace Catalog to offer different services through operational rules and mobile commands created in BMC Client Management. Service adminstrators can use the BMC Client Management connector in BMC Digital Workplace Catalog workflows to invoke the services exposed to the application by using web services. All the operational rules and mobile commands created in the BMC Client Management are automatically exposed to BMC Digital Workplace Catalog as out-of-the-box services.
Getting started with operational rules (BMC Client Management 12.7 online documentation)
Process overview for integrating BMC Client Management with BMC Digital Workplace Catalog
| Task | Description | Reference |
|---|---|---|
| 1 | An administrator configures BMC Client Management for integration with BMC Digital Workplace Catalog . | To configure BMC Client Management |
| 2 | A service catalog administrator creates and configure a connection with BMC Client Management in BMC Digital Workplace Catalog .
| Configuring service connectors |
| 3 | A service catalog administrator selects and imports the operational rules from BMC Client Management into BMC Digital Workplace Catalog . These imported operational rules are configured in BMC Digital Workplace Catalog to be offered as services in BMC Digital Workplace . | Importing service catalog items |
| 4 | (Optional) A service catalog administrator selects and imports mobile commands from BMC Client Management into BMC Digital Workplace Catalog . These imported mobile commands are configured in BMC Digital Workplace Catalog to be offered as services in BMC Digital Workplace. | Importing service catalog items |
| 5 | For each service, a service catalog administrator creates a catalog profile, attaches workflow, and builds the service questionnaire. | To configure a service for BMC Client Management |
NA | The end-user requests a service in BMC Digital Workplace . After the workflow is invoked, the service status is set as Work in progress. After the service request is fulfilled (operational rule or mobile command deployed), the service request status is updated to Closed. | To request a service in BMC Digital Workplace self-service |
To configure BMC Client Management for the integration
To enable integration between BMC Client Management and BMC Digital Workplace Catalog , you must perform configuration tasks in BMC Client Management. Reference links in the following table open topics in BMC Client Management 12.7 online technical documentation.
| Task | Description | Reference |
|---|---|---|
| 1 | Configure the web services module on the BMC Client Management master server. | |
| 2 | Configure an administrator account that has Write permission on the master server. | Creating an Administrator |
| 3 | Create the operational rules that you want to expose as services to BMC Digital Workplace Catalog . | Applying operational rules |
To configure a service for BMC Client Management
After successfully importing a service, you can create questions and attach a workflow to the service. The workflow is triggered after it receives appropriate inputs from the request and a fulfillment process is invoked. These settings are saved as a catalog profile.
| Task | Description | Reference |
|---|---|---|
| 1 | Create a catalog profile for the service. | Adding catalog profile details to a service |
| 2 | Create workflow for the service. | Workflow for a service for BMC Client Management |
| 3 | Create a service questionnaire for the service. | Creating service questionnaires |
| 4 | (Optional) All services are by default free. You can add a price to the service. | Adjusting service cost and quantity |
| 5 | Complete the approval process, and publish the service. | Approving and publishing services |
After a service is approved and published, it is now available in the BMC Digital Workplace client application for end users.
Workflow for a service for BMC Client Management
To create a simple workflow, see Designing a simple workflow. For more information about workflows, see Workflows for service fulfillment.
Workflow for services for BMC Client Management require the following variables:
| Parameter name | Variable type | Value | Data type |
|---|---|---|---|
| Context | Input/Output Parameter | Input | Service Broker Context |
| DeviceID | Input/Output Parameter | Input | Text |
The following diagram illustrates a simple workflow for a service that deploys operational rules:
The following diagram illustrates a simple workflow for a service that deploys mobile commands:
The Deploy Oprule On Device and the Deploy Command On Device actions require the following parameters:
| Parameter | Location of parameter options | Expression |
|---|---|---|
| Connection Id | Connection > Connection Id | Connection Id |
| Operational Rule Id / Command Id | Process Variables > Service > External Service ID | External Service ID |
| Device Id | Process Variables > DeviceID | DeviceID |
The Wait Deployment End action requires the following parameters:
| Parameter | Available Options | Expression |
|---|---|---|
| Connection Id | Connection > Connection Id | Connection Id |
| Assignment Id | Activities > Deploy Oprule on Device (or Deploy Command on Device) > Output | Output |
To request a service in BMC Digital Workplace self-service
End users perform this procedure to request a service.
- In a BMC Digital Workplace client, browse and select the service you want to request.
- In the Service Details window, click Request Now.
- In the Checkout window, select a device in the Device ID list.
- Click Complete Request.
The confirmation tab displays confirmation that the request is submitted. - To check a request status, go to My Activity > All Activities.
Note that initially the request status is In Progress and then it progresses to Closed.
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