Installing the User Experience patch
Before you begin
- Ensure that you have the the following applications installed (minimum requirements):
- BMC Remedy Action Request System (BMC Remedy AR System)
- BMC Remedy ITSM
- BMC Service Request Management (if your implementation includes BMC Service Request Management)
- Ensure that the BMC Remedy AR System server is running Java Runtime Environment (JRE) version 8 installed with the JAVA_HOME environment variable is set to the JRE path; for example, C:\Program Files\Java\jre1.8. Otherwise, the patch will not install correctly.
- If you are installing the User Experience patch as a non-root user, make sure that your system administrator has completed the requirements described in Requirements-for-a-non-root-user-to-run-the-installer.
- Back up your database and environment.
- Find your completed BMC-Digital-Workplace-and-Smart-IT-installation-worksheets, so that you know the server on which BMC Digital Workplace (and, optionally, Smart IT) will be installed and what port it will use.
To install the User Experience patch
- On the BMC Remedy AR System and BMC Remedy ITSM server machine, download the installation files from http://www.bmc.com/available/epd.html: UserExperiencePatchversion.windows.zip or UserExperiencePatchversion.platform.tar.gz.
- After decompressing the User Experience patch files, run the setup.exe or setup.bin file.
Complete the steps in the installation process by using the information that you collected on the installation worksheet.
- Review the installation summary, and click Install.
- Run the user experience patch installer on secondary AR System servers in a server group.
This action updates the binaries and plug-in files but does not import any .def files. When the patch is installed on the primary server, the .def files are imported and available in the database, so they do not need to be imported into the secondary servers.
Where to go from here
If you are performing a fresh installation, verify whether you have any tasks remaining to prepare for installation.
If you are performing an upgrade, verify whether you have any tasks remaining to prepare for upgrade.
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