Increasing the query size
To change the query size
- In a browser, log on to the AR System server to which BMC Digital Workplace is connected for BMC Remedy IT Service Management data.
Go to:
http://<midTierServer>:<port>/arsys/forms/<serverName>
Example:
http://server2.calbro.com:8090/arsys/forms/server2 - Under Applications, select BMC MyIT Administration > MyIT Administration Console.
Under Applications, the following BMC Digital Workplace options are listed:- BMC MyIT: Contains queries for data owned by BMC Digital Workplace (for example, location, appointments, and preferences).
- MyIT-ITSM: Contains queries for data owned by BMC Remedy IT Service Management (for example, service requests and incidents).
- Select BMC MyIT.
- Under Data Settings, select the data you want to change (for example, Location).
- Under Data Source Queries, select the query you want to change (for example, MYIT_ALL_LOCATIONS).
- In the Query Size field, enter the new size.
- Click Save.
- Restart the AR System server.
Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*