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Favorite items in the catalog

BMC Digital Workplace users can add frequently used services and knowledge articles to their favorite items list, which is available on desktop and mobile devices. The favorites section is initially named Your Favorites; however, the BMC Digital Workplace administrator can change the name in the default language, and in additional languages for supported locales.


Related topics

Creating-and-managing-the-service-catalog

Setting-up-sections-in-the-Catalog

Requests-for-multiple-enhanced-catalog-items-with-a-cart

When services can be added as a favorite item

By default, the section named Your Favorites is added as the first visible section in the catalog.Or, if a hero banner section is the first section, the favorites section is added immediately following the hero banner section.

The BMC Digital Workplace administrator can move the favorites section to appear elsewhere in the catalog, or hide the section altogether. When the administrator hides the favorites section, the capability for users to add favorite items is disabled.

digital_workplace_advanced_favorites_section.png

For information about displaying and hiding a catalog section, see Setting-up-sections-in-the-Catalog.

Favorite items section as viewed on desktop client

The following illustration shows an example of a Your Favorites section that shows a user's favorite items as small tiles. The BMC Digital Workplace administrator could instead configure the section to display items with large tiles and the excerpt field of the service catalog profile.


Favorite items section as viewed on mobile devices

The following example shows an example of a favorites section on a mobile device such as an Apple iPhone.

favorites_mobile_after.png

When favorite items are not available

The BMC Digital Workplace administrator can hide the favorites section to prevent users from creating a favorites list. Also, as a security feature, the favorites section is hidden when a user switches the catalog view to request services as another user.

Behavior when user adds a service as a favorite item

The following illustration shows how a user can add an service to their favorite items list on a desktop client.

favorites_add_item.png

The favorite items list follows the same behavior on mobile clients.

favorites_mobile_manage.png


Behavior when user removes a service from the list of favorite items

The following illustration shows how a user can remove a service from their favorite items list on a desktop client.

favorites_remove_item.png

 

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