Downloading the BMC Digital Workplace and Smart IT installation files
When to download a service pack or patch
For a fresh installation or an upgrade, check the Release notes to determine the latest update and then download the following:
- The latest release, service pack, or patch (if available). For service packs and patches, the BMC Digital Workplace and Smart IT installer will install or upgrade the full product.
- Any hotfixes that are available for known issues.
If you sign up for Proactive Notification, you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.
Installation files
The following table provide links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.
To download the files for BMC Digital Workplace 18.02 or Remedy with Smart IT 2.0, use the following links:
To verify the files
Locate the files you downloaded and verify the MD5 checksum results before installation.
File name | MD5 checksum |
---|---|
Smart_IT2.0.00_DigitalWorkplace18.02.linux.tar.gz | 00f1c7a1ba6f9d4f571cf2d07a798910 |
Smart_IT2.0.00_DigitalWorkplace18.02.windows.zip | 9bc1588287cb38ba8a7340216629fbff |
UserExperiencePatch2.0.00.windows.zip | 5eead0c66d3f2523239479139bac6eff |
UserExperiencePatch2.0.00.linux.tar.gz | d14334a506c04ad46696f88ae6b32157 |
UserExperiencePatch2.0.00.solaris.tar.gz | 4fa5cead7c640cebeddd7da860286ab9 |
UserExperiencePatch2.0.00.hpux-itanium.tar.gz | eef677a36f996c257c83946d2d737447 |
UserExperiencePatch2.0.00.aix.tar.gz | 69a5ecb4c5e2798f875edd8e747b928b |
Smart_IT_1.6_ThirdPartyOpenSource.zip | not provided |
DigitalWorkPlace_18_02_ThirdPartyOpenSource.zip | not provided |
Where to go from here
Verifying remaining steps in Preparing-for-installation-of-BMC-Digital-Workplace-and-Smart-IT.