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Configuring status updates and notifications

BMC Digital Workplace enables users to quickly see the status of important services. Giving users the ability to see whether a problem is local or system-wide reduces the number of support calls and additional steps on the part of the end user.

With BMC Digital Workplace, users can receive the following types of notifications:

  • In-app notifications—are bell notifications and News Feed notifications
  • Push notifications—are sent to mobile devices
  • Email notifications

By default, notifications in BMC Digital Workplace are turned off. To receive in-app and email notifications, users must enable them in Settings, as shown in the following illustration:

DWP-enable_notifications.png

To receive push notifications, users must enable this option on their mobile devices.

Related topics

Configuring-email-notifications

Creating-broadcasts

Adding-broadcasts in the BMC HR Case Management documentation

Notification events and types of notifications

The following table describes the events for which notifications are sent to BMC Digital Workplace users and the types of notifications that can be sent for each event:

The following table describes the events for advanced features for which notifications are sent to BMC Digital Workplace users and the types of notifications that can be sent for each event:

Note

On Apple iOS devices, push notifications work only if the administrator has re-signed the BMC Digital Workplace client application with an Apple push notification certificate, as described in Re-signing-the-Apple-iOS-client-application-for-Enterprise-distribution.

Video demonstration: Configuring notifications

The following video (4:43) provides an overview of various notifications sent in BMC Digital Workplace and shows a demonstration of configuring notifications, such as broadcasts and email notifications.

Notes

  • This video shows an older version of BMC Digital Workplace. Although there might be minor changes in the UI, the overall functionality remains the same.
  • The Support tab shown in the video is a legacy feature. This feature is available only if you enabled it prior to the upgrade to MyIT 3.3.

Note

The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the user interface, the overall functionality remains the same.

icon-play.pnghttps://youtu.be/qKOXnJja7hc

 

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