Configuring service connectors

You must configure the connection with an BMC Digital Workplace Catalog connector before you can use it for building workflows.

The workflow designer by default includes available connector elements that can be used for building workflows. You can create multiple connections with connectors of the same type.

This topic describes how to create new connections, and configure a connection for supported connectors.

Before you begin

You must have an external system up and running before you can configure a connection with it. Review the External account requirements subtopic for any connector described in the Service-connector-capabilities section.
(Optional) To use connectors shipped with BMC Integration Service, configure integration with BMC Digital Workplace Catalog with BMC Integration Service as described in Integrating-BMC-Digital-Workplace-Catalog-with-BMC-Integration-Service topic.

To configure a connector

Log in to BMC Digital Workplace Catalog as a catalog administrator.
Navigate to Services> Connectors.
Create a connection by clicking New Connection.
In the Connection Name field, type a unique name.
From the Connector list, select a connector with which you want to establish the connection, and click Save.
Note
The list of connectors includes the following connectors:
- All connectors shipped with BMC Digital Workplace Catalog
- All connectors enabled in BMC Integration Service—only if the connection to BMC Integration Service is configured
The connection is saved, but is not configured.
Select the saved connector, and click Actions > Open.
Complete the configuration details, and click Save.
Note
The configuration details that you need to provide are different for each connector.

The following illustration shows the steps for configuring integration with an Active Directory connector shipped with the BMC Digital Workplace Catalog.

The following illustration shows the steps for configuring integration with the JIRA connector shipped with the BMC Integration Service.

You can manage connections as needed. From the list of connections, select a connection, click Actions, and perform one of the following actions as needed:

Open to edit the connection details
Edit the connection name
Delete the connection when it is no longer needed
Test the connection

Connections for Remedy IT Service Management (ITSM) functionality

After you create or delete connections that use the Remedy connector or the CMDB connector, verify or set the default connections for ITSM functionality, as described in To set the default connections for ITSM functionality.

Where to go from here

After you add connections, you can use them in workflow, as described in Workflows-for-service-fulfillment.