Configuring search for enhanced catalog items in BMC Digital Workplace

To configure  BMC Digital Workplace Catalog  to support multi-word search

1. Open the Remedy Mid Tier that is configured for the  BMC Digital Workplace Catalog  server.
2. Log in as the <BMC_AR_USER>; example: Demo
3. Go to AR System Administration > Common Server Configuration > General > FTS Configuration.
4. Enable the FTS Agent.
5. Go to AR System Administration Console > Common Server Configuration > General > Server Information.
6. On the Log Files tab, enable Full Text Index Log.
7. On the FTS tab, apply the following settings:
   
   • Set case to Insensitive.
   • Select the Reindex check box.
   • Clear the Disable Full Text Searching check box.
8. In the Multi-Form Full Text Search section of the FTS tab, assign weight values to set the relative importance of the various fields in the search criteria. For example:   
   
   • For the Title and Version fields, enter a value in the Title Field Weight field.
   • For the Description field, enter a value in the Environment Field Weight field.
   • For the Tags field, enter a value in the Keyword Field Weight field.
     
     
   
   
   In the preceding screenshot example, the Environment Field Weight is set as the base measurement (1.000000), Keywords Field Weight is twice as important as the base, and   Title Field Weight is considered four times as important as the base. Search terms that appear in fields with a higher weighting are granted a higher score than terms in fields with a lower weighting.

9. Save and apply the changes.

   Note

   You can trigger the reindexing operation if you save with the Reindex check box selected. The Reindex check box is cleared when you click Apply or OK.

To configure  BMC Digital Workplace  to support multi-word search

1. On the server where  BMC Digital Workplace  is installed, go to the directory: <tomcat-directory>/external-conf/.

2. Open the connect.properties file and add the following row:

   sbe.search.fts.enabled=true

3. Save the changes and then restart the Tomcat server.