Calling a custom approval process
To create a custom approval process
- Log into the AR System as the admin user.
Select Applications > Quick Links > Approval Administration Console to view the Approval Server configuration.
The default approval process used by BMC Digital Workplace Catalog is called SB Request Manager Approval, and is linked to the form named SB:ServiceRequestStub.
- On the Approval Server page, click Create to create a new approval process and link it to the SB:ServiceRequestStub form. All approval processes that will be called from BMC Digital Workplace Catalog must be linked to the SB:ServiceRequestStub form.
To create a service containing a custom request approval
To create a service containing a custom request approval, you must first build a designated workflow. To do so, in BMC Digital Workplace Catalog, build a workflow to request approval (see the To insert a request for approval section). Following is an example request self-approval workflow:
After a custom approval workflow is created, attach this workflow to a service (see Attaching-workflow-to-a-service).
To request a service with custom approval in BMC Digital Workplace
The following example shows the user's activity timeline after requesting the service, to show that the request called the custom approval process instead of the default.
Where to go from here
Complete remaining aspects of the workflow, as described in Workflows-for-service-fulfillment. If the workflow is complete, complete remaining aspects of the service, as described in Enhanced-service-catalog-process-overview.