BMC Remedy ITSM-AR System server performance benchmark configuration settings

This topic contains the following information:

BMC Remedy AR System server configuration settings

The following tables describe the BMC Remedy AR System server configuration settings:

BMC Remedy AR System server configuration settings

Parameter and value	Comments
Max-Entries-Per-Query: 2,000	None
Next-ID-Block-Size: 100	None
Server-Side-Table-Chunk-Size: 1,000	None
Allow-Unqual-Queries: F	None
Cache-Mode: 0	Disable development cache mode
Submitter-Mode: 1	Lock submitter mode
Server-Plugin-Default-Timeout: 300	Measured in seconds
External-Authentication-Return-Data-Capabilities: 31	None
Debug-mode: 0	None
Plugin-Log-Level: 1,000	For severe logging
CMDB-Inline-Normalization: T	None
RE-RPC-Socket: 390698	Indicate which queue number will be used for reconciliation. Do not use in Integration Server setup.

BMC Remedy AR System server thread settings

Parameter and value	Number of threads (port number minimum/maximum)	Comments
Private-RPC-Socket: 390601	1/1	Alert queue
Private-RPC-Socket: 390603	3/6	Escalation queue
Private-RPC-Socket: 390620	16/24	Fast queue
Private-RPC-Socket: 390621	5/16	Created during BMC Atrium Core installation. Used by Product Catalog Data Loader.
Private-RPC-Socket: 390626	5/5	Loopback socket queue. Use the same queue as CAI to share threads, so only one entry is needed. Create an entry in the CAI Plugin Registry form with private queue number matching the number of threads.
Private-RPC-Socket: 390635	16/24	List queue
Private-RPC-Socket: 390698	2/4	Reconciliation queue. The queue number must match RE-RPC-Socket. Do not use in Integration Server setup.
Private-RPC-Socket: 390699	2/4	CMDB RPC normalization queue. Do not use in Integration Server setup.
Private-RPC-Socket: 390681	2/2	AR RPC normalization queue. Do not use in Integration Server setup.
Private-RPC-Socket: 390680	2/2	Approval
Plugin-ARDBC-Threads:	4/12	Threads used by the C-Plugin server to process ARDBC API calls. The default is one thread.
Plugin-AREA-Threads:	4/12	Threads used by the C-Plugin server to process AREA API calls. The default is one thread.
Plugin-Filter-API-Threads:	4/12	Threads used by the C-Plugin server to process Filter-API calls. The default is one thread.

The following application configuration settings apply:

Check marks for additional panels on the Incident Management Console are cleared.
Incident and change notifications are enabled for individuals only. Group notifications are disabled.
No service request is created when an incident request is submitted.

The following table contains values for the Java Plug-in thread settings for the BMC Remedy AR System server:

The following table contains Java heap settings for components of the BMC Remedy AR System server:

The following table contains JVM settings for the BMC Remedy AR System server:

JVM Settings (arserver.config)

Paramters	Value	Comments
jvm.minimum.heap.size	8589934592	JVM minimum heap size
jvm.maximum.heap.size	8589934592	JVM maximum heap size