This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

BMC Client Management connectors

Service catalog administrators and internal service suppliers can build services that call BMC Client Management actions from within BMC Digital Workplace Catalog workflows.  Depending on your needs, you might use either or both of the following connectors:

  • Client Management connector–Runs operational rules from BMC Client Management
  • Client Management Command connector–Runs mobile commands from BMC Client Management 

BMC Digital Workplace Catalog supports integration with BMC Client Management version 12.0 and later. Before service catalog administrators can use the BMC Client Management connectors in BMC Digital Workplace Catalog, an administrator must configure the integration, as described in Integrating BMC Client Management with BMC Digital Workplace Catalog.

External account requirements

This connector requires an administrator account for BMC Client Management with Write permission for the master server. For information about creating the account, see Creating an Administrator in the BMC Client Management 12.7 online documentation.

Configuration parameters for the BMC Client Mangement connectors

Before you can use either of the BMC Client Management connectors to import services or in workflows, you must configure BMC Client Management for the integration, as described in Integrating BMC Client Management with BMC Digital Workplace Catalog. Then, you must configure a connection, as described in Configuring service connectors.  The following table describes the parameters required to create a connection:

ParameterExamplesDescription
Server URL

https://vw-tlv-bcm.calbro.com:16111

Specifies the URL to the BMC Client Management master server in the following format: <https://host.name:port>.
LoginDWPintegrationLogin name of an administrator account with Write permission for the master service in BMC Client Management
PasswordP4ss-w0rdPassword for the administrator account.

Catalog import capabilities

With the Client Management connector, you can import operational rules from BMC Client Management as services in BMC Digital Workplace Catalog.  With the Client Management  Command connector, you can import mobile commands from BMC Client Management as services in BMC Digital Workplace Catalog. For more information, see Importing service catalog items.

Workflow actions available through the BMC Client Management connectors

The following table provides an overview of all BMC Client Management connector actions:

ActionDescriptionInput parametersOutput parameters

Deploy Oprule On Device

Through the Client Management connector, deploy an operational rule on the specified device.

Deploy Oprule On Device input parameters

Not applicable

Deploy Command On DeviceThrough the Client Management Command connector, deploy a mobile command on the specified device.Deploy Command On Device input parametersNot applicable
Wait Deployment EndWait for the operational rule or mobile command to be deployed to the specified device.Connection IDOutput

Example 1: Workflow for a service that deploys an operational rule to a device

The following example is basic workflow to deploy an operational rule to a device. The specific action depends on the operational rule specified, such as an operational rule to deploy a patch.

Example 2: Workflow for a service that deploys a mobile command to a device

The following example is basic workflow to deploy an mobile command to a device. The specific action depends on the mobile command specified, such as a mobile command to install a mobile application on an Apple iPhone.

Deploy Oprule On Device input parameters

All of the following parameters are required.

Parameter nameData typeExampleDescription
Connection IDStringExampleID01Default Connection ID for this connector.
Operational Rule IDStringExternalServiceID034BMC Client Management identifier for the operational rule.
Device IDStringWIN0123

BMC Client Management identifier for the device.

Deploy Command On Device input parameters

All of the following parameters are required.

Parameter nameData typeExampleDescription
Connection IDStringExampleID01Default Connection ID for this connector.
Command IDStringExternalServiceID048BMC Client Management identifier for the mobile command.
Device IDStringWIN0123

BMC Client Management identifier for the device.

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