Associating a service with service actions

BMC Digital Workplace Catalog  administrators or internal service suppliers create service actions to associate them with services belonging to the enhanced catalog.

Service actions are light services that supplement existing services. They provide an easy way for end users to interact with their completed services. Service actions are available for end users on their My Stuff page in  BMC Digital Workplace when a service that is associated with this action is requested and completed. By using service actions, end users can request procedures that are not available as separate services in the catalog. For example, if end users need computer upgrade, they can request this procedure as an action of previously completed Order Computer request.

Before you begin

You must create service actions before you can associate them with a service. For more details about creating service actions, see Managing service actions. 

To associate a service with service actions

1. On the Service Management page, open a service for editing.
2. From the Service Options pane, select Actions.
3. Click Add Actions, and select one or more actions from the Actions Library list.
4. Click Save.

Where to go from here

Setting service level agreements