Adding assets

BMC Digital Workplace provides an intuitive experience for users to search for locations and assets such as conference rooms, offices, printers, and other resources that they need. BMC Digital Workplace is context- and location-aware, enabling users to find nearby resources, "follow" resource status updates, and "update" resource status to help other users.

Before you begin

Read the use case for finding places and assets.

Assets are located on floor maps. You must first add a location to BMC Digital Workplace, and then add floor maps to the location, as described in Setting-up-locations.

To create actions

Actions are associated with asset types and appear as buttons in the asset's profile based on the associated type.

To add actions to the Asset Actions Library

Type options for asset actions

Type	Description
Client-side URL	The user’s device executes the URL.
Server-side URL	The server executes the URL and returns a response to the user’s device. You can place files in the installDirectory\Smart_IT_MyIT\Smart_IT_MyIT\IPA\download directory or a subdirectory. The URL to the file uses the syntax *http://digitalworkplaceserver.mycompany.com/download/filename.extension* . The file and subdirectory names must not use spaces. Use underscores or hyphens to replace spaces; for example (non-working links): http://digital-workplace-nyc.calbro.com/download/downloads.pdf http://digital-workplace-nyc.calbro.com/download/hr/2015holidays.pdf
Default request	The service request definition (SRD) assigned as the Default Service Request. See Setting-up-service-requests-through-BMC-Service-Request-Management.
Request	Select a request that you want to open for the user when the action is executed. See Setting-up-service-requests-through-BMC-Service-Request-Management and Enabling-and-configuring-the-enhanced-catalog-for-BMC-Digital-Workplace .
Provider	If the Incident Management provider is configured, the My-It_Action form is updated each time a user runs an action. If you would like to implement this legacy functionality, contact BMC Professional Services.

Use Tag to specify the action for specific assets only. If the action has a tag such as a model number, then only assets with the same tag have the action.

The following video (4:44) describes how you can create asset types and actions.

Note

The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the user interface, the overall functionality remains the same.

https://youtu.be/eGAsuX5zaz8

To localize actions, see Localizing-titles-and-messages.

To associate actions to asset types

When adding or editing an asset type, you can add actions to that asset type.

To add assets

When you create floor maps, you can add assets that users can act on. For example, you might add a Printer/Copier asset so that a user can tap the icon and submit a request for toner.

To add assets manually

You can add individual assets to a floor map when you create or edit it. Changes to assets on maps are automatically saved.

When you save a new asset, its icon appears on the floor map, and it is visible in the BMC Digital Workplace clients.

The following video (2:49) describes how to manually create assets on floor maps.

Note

https://youtu.be/Ik0sFtUHhvg

Key asset parameters

Parameter	Description
Type	From asset types, each asset inherits actions, status values, and the asset's icon on the map. This icon appears in the asset's profile.
Status	Set the initial status for the asset. This status appears in the asset's profile.
Email	Enter a valid email address assigned to an asset. To enable reservations, you must provide a Microsoft Exchange email address.
QR Code Data	If an asset has a QR code, users can scan the asset to find its profile in BMC Digital Workplace. With asset actions, create buttons on the profile that link to self-help resources or to enable users to report that the asset has a problem. BMC Digital Workplace can use any type of code that mobile devices recognize. For example, iOS devices can detect the following codes: UPC-A, UPC-E, Code 39, Code 39 mod 43, Code 93, Code 128, EAN-8, EAN-13, Aztec, PDF417, QR. The following video (4:42) includes demonstrates: How administrators configure locations and assets by using BMC Digital Workplace How self-service users can scan an asset having a QR code, find its profile in BMC Digital Workplace, and report an issue. Note The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the user interface, the overall functionality remains the same. https://youtu.be/LvE9uZN_gZc
Tags	Additional metadata for an asset. Using tags, you can select specific assets that have particular actions. For example, if an action has the tag 5635 and is associated with the Printer/Copier type, only assets with the 5638 tag have that action. The following video (2:25) demonstrates how to use tags to assign an action to a specific asset. Note The following video shows an older version of BMC Digital Workplace. The previous product name was MyIT. Although there might be minor changes in the user interface, the overall functionality remains the same. https://youtu.be/jinu3cVt3Rs
Source	Select official if the asset is created by the Administrator by using theBMC Digital WorkplaceAdmin console. Select user-created if the asset is added by a business user in BMC Digital Workplace. Business users can create assets if Crowd source assets feature is enabled in theBMC Digital WorkplaceAdmin console.
Owner	Select a user to assign asset ownership to this user.
Parent Asset	Select the asset to which a new asset is related or subordinated. For example, a conference room can be a parent asset of a specific printer or video device.
Profile Image	An image to use in the asset's profile. Images must be 320x200 pixels, 640x400 pixels, or another size with the same aspect ratio. The profile image supports .gif, .jpg, .png, and .bmp file types.

If an asset is associated with a URL through an action, add parameters to the URL with New Property.

For an asset of the Printer/Copier type, the URL is http://files.support.epson.com/pdf/{model}/{language}.pdf where model and language are defined as Extra Properties.

To add multiple assets by importing CSV files

Import assets into BMC Digital Workplace by using a comma-separated values (CSV) file in the following format:

CSV asset file example

#ExternalId,name,xPos,yPos,assetTypeId,assetStatus,desc,desc2,desc3,phone,tag,metaData,qrCodeData,locationDesc,metaDataJson
A1,A1,110,577,Office room (compact icon),1,,,,,,,,,,
A1,A1,110,577,Office room (compact icon),1,,,,,,,,,
A2,A2,201,583,Office room (compact icon),1,,,,,,,,,
A3,A3,252,583,Office room (compact icon),1,,,,,,,,,

Example: Assets CSV file in Microsoft Excel

asset example.PNG

The assets CSV file must meet the following requirements:

The file must be in MS-DOS, comma-delimited format.
Fields with asterisks (for example, ExternalId* and name*) must contain an entry. (The ExternalId field is used for API integration updates.)
The field names in the file must match the field names in BMC Digital Workplace.
If an entry in a field contains spaces, the entry must be enclosed in quotation marks.
The assetTypeId value must match a corresponding asset type in BMC Digital Workplace.

To import assets from a CSV file

After the import, your assets are available in the Assets > View All window.

To adding assets from BMC Atrium CMDB

Import assets from the BMC.ASSET dataset by using a query shared in BMC Atrium Core.

Note

Changing asset details in

BMC Digital Workplace

will not automatically update the asset records in BMC Atrium CMDB.

The person who imports the assets must meet the following conditions:

Have the Asset User permission in Remedy ITSM.
Be a member of the same company as the assets being imported.

Verify that the configuration settings in Remedy AR System specify the application service password, host name, and port number.

To ensure that the assets are imported successfully, the mapped attributes must be populated in Atrium CMDB. If you use attributes other than the defaults, you must change the mappings.

If you modify the provider settings, click Reload providers.

In BMC Atrium Core, create a shared query that includes the attributes used in the BMC Digital Workplace mappings. Your query must include ReconciliationIdentity.
See Building-queries-in-BMC-Atrium-Explorer and How-queries-work in the Atrium Core online documentation.

Next, select the query to import the assets from Atrium CMDB into BMC Digital Workplace.

To enable crowd-sourced assets

BMC Digital Workplace administrators can allow user-created assets based on asset type:

From Configuration > Enable Features, enable Crowd Sourced Assets.
From Location Management > Assets > Types Library, enable User can create.

BMC Digital Workplace administrators can allow users to update asset status:

From Configuration > Enable Features, enable Crowd Sourced Assets.
From Location Management > Assets > Types Library, modify the asset type:
- Enable User can update status, and specify the status labels that users can select.
- Create the Report equipment outage action, and add the action to the asset type.

To add asset types

Note

Before entering the name and status labels for any locale, enter them for the (default) option. This default text is shown on the user’s device if no name and status labels are defined for the locale specified on the user’s device or if no specific locale is selected on the user’s device.

Key asset type parameters

Field	Description
Good status label	Enter text that indicates that the asset is ready to be used. Example: Working for a printer or Available for a conference room.
Bad status label	Enter text that indicates that the asset is not ready to be used. Example: Closed for a cafeteria or Occupied for a workplace.
Users can update status	Allow users to update the status for this asset type; available only when User-Created Assets is enabled in the Configuration tab.
Users can create	Allow users to create assets for this type; available only when User-Created Assets is enabled in the Configuration tab.
Icon	All assets of this type use the selected icon. See the Asset type icons table below.
Available Actions and Selected Actions	To associate an asset type with one or more actions, add actions. Unless tags are used to specify assets, assets of the associated type have the selected actions.

Asset type icons

Icon	Asset type	Alias number
	Briefing center	14
	Cafeteria	9
	Conference room	10
	Conference room (compact icon)	23
	Elevator	1
	Entry	0
	Exit	5
	Fax	3
	Game room	16
	Hot desk	19
	Hot desk (compact icon)	20
	Hoteling desk	18
	Hoteling desk (compact icon)	21
	Lobby	12
	Mailroom/shipping	6
	Office room	11
	Office room (compact icon)	22
	Other	17
	Other (compact icon)	24
	Printer / Copier	2
	Reception area	13
	Security	4
	Service Desk appointment location	7
	Training room	15
	Video equipment	8