Adding assets

BMC Digital Workplace provides an intuitive experience for users to search for locations and assets such as conference rooms, offices, printers, and other resources that they need. BMC Digital Workplace is context- and location-aware, enabling users to find nearby resources, "follow" resource status updates, and "update" resource status to help other users.

Before you begin

Read the use case for finding places and assets.

Assets are located on floor maps. You must first add a location to BMC Digital Workplace, and then add floor maps to the location, as described in Setting up locations.

To create actions

Actions are associated with asset types and appear as buttons in the asset's profile based on the associated type.

To add actions to the Asset Actions Library

Type options for asset actions

Use Tag to specify the action for specific assets only. If the action has a tag such as a model number, then only assets with the same tag have the action.

The following video (4:44) describes how you can create asset types and actions.

 https://youtu.be/eGAsuX5zaz8

To localize actions, see Localizing titles and messages.

To associate actions to asset types

When adding or editing an asset type, you can add actions to that asset type.

To add assets

When you create floor maps, you can add assets that users can act on. For example, you might add a Printer/Copier asset so that a user can tap the icon and submit a request for toner.

To add assets manually  

You can add individual assets to a floor map when you create or edit it. Changes to assets on maps are automatically saved.

When you save a new asset, its icon appears on the floor map, and it is visible in the BMC Digital Workplace clients.

 The following video (2:49) describes how to manually create assets on floor maps.

 https://youtu.be/Ik0sFtUHhvg

Key asset parameters

If an asset is associated with a URL through an action, add parameters to the URL with New Property.

For an asset of the Printer/Copier type, the URL is http://files.support.epson.com/pdf/{model}/{language}.pdf where model and language are defined as Extra Properties.

To add multiple assets by importing CSV files  

Import assets into BMC Digital Workplace by using a comma-separated values (CSV) file in the following format:

#ExternalId,name,xPos,yPos,assetTypeId,assetStatus,desc,desc2,desc3,phone,tag,metaData,qrCodeData,locationDesc,metaDataJson
A1,A1,110,577,Office room (compact icon),1,,,,,,,,,,
A1,A1,110,577,Office room (compact icon),1,,,,,,,,,
A2,A2,201,583,Office room (compact icon),1,,,,,,,,,
A3,A3,252,583,Office room (compact icon),1,,,,,,,,,

Example: Assets CSV file in Microsoft Excel

The assets CSV file must meet the following requirements:

• The file must be in MS-DOS, comma-delimited format.
• Fields with asterisks (for example, ExternalId* and name*) must contain an entry. (The ExternalId field is used for API integration updates.)
• The field names in the file must match the field names in BMC Digital Workplace.
• If an entry in a field contains spaces, the entry must be enclosed in quotation marks.
•  The assetTypeId value must match a corresponding asset type in BMC Digital Workplace.

To import assets from a CSV file

After the import, your assets are available in the Assets > View All window.

To adding assets from BMC Atrium CMDB 

Import assets from the BMC.ASSET dataset by using a query shared in BMC Atrium Core.

The person who imports the assets must meet the following conditions:

• Have the Asset User permission in Remedy ITSM.
• Be a member of the same company as the assets being imported.

Verify that the configuration settings in Remedy AR System specify the application service password, host name, and port number.

To ensure that the assets are imported successfully, the mapped attributes must be populated in Atrium CMDB. If you use attributes other than the defaults, you must change the mappings.

If you modify the provider settings, click Reload providers.

In BMC Atrium Core, create a shared query that includes the attributes used in the BMC Digital Workplace mappings.  Your query must include ReconciliationIdentity.
See Building queries in BMC Atrium Explorer and How queries work in the Atrium Core online documentation.

Next, select the query to import the assets from Atrium CMDB into BMC Digital Workplace.

To enable crowd-sourced assets  

BMC Digital Workplace administrators can allow user-created assets based on asset type:

• From Configuration > Enable Features, enable Crowd Sourced Assets.
• From Location Management > Assets > Types Library, enable User can create.

BMC Digital Workplace administrators can allow users to update asset status:

• From Configuration > Enable Features, enable Crowd Sourced Assets.
• From Location Management > Assets > Types Library, modify the asset type:
  • Enable User can update status, and specify the status labels that users can select.
  • Create the Report equipment outage action, and add the action to the asset type.

To add asset types

Key asset type parameters

Asset type icons

Icon	Asset type	Alias number
	Briefing center	14
	Cafeteria	9
	Conference room	10
	Conference room (compact icon)	23
	Elevator	1
	Entry	0
	Exit	5
	Fax	3
	Game room	16
	Hot desk	19
	Hot desk (compact icon)	20
	Hoteling desk	18
	Hoteling desk (compact icon)	21
	Lobby	12
	Mailroom/shipping	6
	Office room	11
	Office room (compact icon)	22
	Other	17
	Other (compact icon)	24
	Printer / Copier	2
	Reception area	13
	Security	4
	Service Desk appointment location	7
	Training room	15
	Video equipment	8

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