This documentation supports the 18.02 version of BMC Digital Workplace. To view the latest version, select the version from the Product version menu.

Adding and updating services

Adding service catalog items directly gives BMC Digital Workplace Catalogadministrators the most control over the details they provide so that the end users can make informed decisions when searching for services to help them do their work. 

You must be logged in as a service catalog administrator or internal service supplier to be able to manage service catalog items. Collect the images, text, and other media to include in the service catalog profile for each service. The specific information required depends on the service type template used for each service.

The following illustration shows Service Management page, where the BMC Digital Workplace Catalog manages the enhanced service catalog items.

Before you begin

Before you add a new service, ensure that you have the necessary service template created. For more details about templates, see Adding service templates.

To add a service

  1. Go to Services > Services.
  2. Click Create New > Service.
  3. Enter the following information:

    ParameterDescription
    Service NameSpecify a descriptive name for this service.
    Service TemplateSelect a template from the drop-down list.
    VersionUse any text value as the version name. You may also leave the field blank. For more details about versions, see Managing service versions and revisions.
  4. Click Create Service.
    The service is created in Draft status, and the Service Options pane is displayed. You must complete the required details for the service components before you can publish the service. 

To manage a service

After you have added a service, you can perform one of the following actions from the Actions menu:

    • Open a service for editing by clicking Open
    • Edit name of a service by clicking Edit Service Name
    • Delete a service when it is no longer necessary by clicking Delete
    • Save a local copy of the service by clicking Export. For more details about this option, see Copying services from another system.

To add details to a service

  1. On the Service Management page, perform one of the following actions:
    • Add a new service.
    • Open an existing service for editing.



  2. Complete the required details for the service components to make this service consumable by end users. 

Services available in the BMC Digital Workplace Catalog include components described in the following table:

Service componentRequiredDescriptionReference topic

Catalog profile

Required

Provide general information about a service.

Adding catalog profile details to a service

Workflow

  • Required for native services.
  • Optional for imported services.
Select a fulfillment process that starts when a service request is submitted.Workflows for service fulfillment

Questionnaire

Required only when the following conditions are met:

  • The workflow is required.
  • The workflow contains input process variables.
Create questions that collect information from a user at the time of the request. Creating service questionnaires

Service Level Agreement

Optional

By default, all services have no SLAs applied to them.

You can define when a service request is to be completed by configuring and attaching an SLA to it.

Setting service level agreements
Cost and quantityOptional

By default, all services are free. You can add a price to a service.

The service price is automatically counted based on the settings you apply.

Adjusting service cost and quantity
ActionsOptional

By default, all services have no actions associated with them.

You can add actions to the service that will be available for selection by end users on their My Stuff page when the service request is completed.

Managing service actions
Service versionOptional

By default, all services have a single version.

You can save multiple versions of the service.

Managing service versions and revisions

Note

BMC Digital Workplace Catalog provides the ability to add services in multiple languages. You can publish services and their translations for end users in different locales. For more information, see Localizing catalog items.

Where to go from here

Approving and publishing services

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