Cognos service is not running
The following table lists the possible reasons why the Cognos service might not be running and provides possible solutions.
Reason | Solution |
|---|---|
The host name entry is missing in the hosts file, which is located in the following directory:
| Ensure that the host name entry exists in the hosts file, and restart the Cognos service. |
The Cognos service is running with a stale connection to the portal database. | Restart the Cognos service. |
The portal database is not running. | Ensure that the portal database is running, and restart the Cognos service. |
The Authentication Service is running with a stale connection to the reports data warehouse. | Restart the Authentication Service. |
The reports data warehouse is not running. | Ensure that the reports data warehouse is running, and restart the Authentication Service. |
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