The following topics provide information and workarounds for problems that you might encounter.
|Troubleshooting the configuration|
Contains topics that provide information related to troubleshooting problems during configuration.
|Working with logs||Lists the log files associated with BMC Decision Support for Server Automation.|
|Agent log errors||Lists errors that you might encounter when working with agent logs, along with suggested solutions to those errors.|
|Portal access errors|
Contains topics that provide information about troubleshooting issues related to the BMC Decision Support for Server Automation portal logon process.
|ETL run issues||Contains topics that provide information about troubleshooting the extract, transform, and load (ETL) run issues.|
Provides information about issues that you might encounter when working with reports.
|Archival job fails on Oracle||Lists the error that you might encounter when running the archival job on Oracle.|
|Unusable indexes in the reports data warehouse||Lists the workaround that you can follow when product performance is impacted by the unusable indexes in the reports data warehouse.|
|Support information||Contains information about how to contact Customer Support and the support status for this and other releases.|
Do not modify the following internal files. Some files are internal to the system and it is important to not modify their contents.
- files related to updating cognos (update_cognos)
- files related to process permissions
If you have any questions about modifying a file, consult BMC Customer Support.