Troubleshooting the installation

This topic provides suggested solutions for issues that you might encounter when installing BMC Decision Support – Database Automation.

Installation fails if the target directory contains spaces

The installation program fails with an error message similar to the following one:

'D:\BMC' is not recognized as an internal or external command, operable program, or batch file

This type of error occurs in the following situations:

  • If you are trying to install the product in a directory path that
    • Contains spaces, and
    • Was created when 8.3 (short) name creation was disabled
  • If the 8.3 name creation is disabled and the directories are being created by the installation program

Note

The steps to resolve this issue involve editing of the registry. Back up the registry before you make any changes to it.

Solution

  1. If one or more directories contain spaces and do not have the short names created, delete those directories and skip to step 2. 
    If you do not want to delete those directories, follow these steps:
    1. Enable the 8.3 name creation. To enable the 8.3 name creation, set the value of the NtfsDisable8dot3NameCreation registry entry to 0 (enabled for all volumes on the system) or 2 (enabled for all volumes except the system volume).
    2. Restart the computer.
    3. Create the substitute directories, and restart the installation with the new directory path.
  2. Ensure that the 8.3 name creation is enabled. To enable the 8.3 name creation, set the value of the NtfsDisable8dot3NameCreation registry entry to 0 (enabled for all volumes on the system) or 2 (enabled for all volumes except the system volume).
  3. Restart the computer.
  4. Create directories with the desired name, and restart the installation.

Installation program stops if the services are down

Installation of BMC Decision Support – Database Automation stops progressing if the services for the BusinessObjects Business Intelligence (BI) platform goes down during the process. 

Solution

  1. Clean up the files on the application server.
  2. Restart the BusinessObjects BI platform services.
  3. Restart the installation program.

Installation failure needs uninstallation

If installation fails, you cannot install the product by starting the installation program again. 

Solution

  1. Uninstall the product. 
  2. Clean up the system.
  3. Install the product.

Installation halts due to insufficient grants

Installer does not check grants available to a given Role associated with a user.

Solution

You should grant required privileges individually on user level and not on Role level. If the user level has all required privileges and the installation still fails, contact BMC Support to help you proceed with installation.

Installation fails due to version 4.0 of BusinessObjects BI platform

Installation fails with an error message similar to following one in the installation log:

LOG EVENT {Description=[BMC Decision Support - BladeLogic Automation Suite failed: 
Execution of [C:\PROGRA~1\BMCSOF~1\BL-DEC~1\bin\bna\bi\IMPORT~1.BAT] failed],
Detail=[featureReportingAndAnalytics]}

This type of error occurs when you have installed version 4.0 of BusinessObjects BI platform. Version 8.9 of BMC Decision Support – Database Automation does not support version 4.0.

Solution

  1. Upgrade to version 4.1 Service Pack 6 of BusinessObjects BI platform.
  2. Restart the installation program.
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