Managing change policy mappings for particular tenants

Change policies are created automatically when you install BMC IT Service Management with BMC Cloud Lifecycle Management and configure BMC Change Management with BMC Cloud Lifecycle Management. 

From the Tenant Management workspace, you can display change template mappings and override the mappings. Changes you make here override the template mappings set on the ITSM Configuration tab of the Configuration Options workspace.

  1. Open the Tenant Management workspace in the Cloud Lifecycle Management Administration Console.
  2. Select the tenant, and click the Manage Change Policy Mapping icon  to open the Change Configuration dialog box.


  3. To add a template mapping specific to the change policies:
    1. Under Change Policy - Template Mapping, click the Add icon  to open the Change Template Mapping dialog box.

    2. Complete the fields.
      • Change Policy Name - Select the change policy name you want to map.
      • Change Template Search - If you want to retrieve the template from the Corporate ITSM server, select this option. All the change templates with “Template Category Tier 1” defined as “Cloud Change Lifecycle” are retrieved from Corporate ITSM.
      • Change Template Name - If you selected the Change Template Search option, select the change template, which is retrieved from Corporate ITSM (as defined in the previous bullet).
      • Template ID - Enter the change template instance ID on Corporate ITSM. (You can enter the ID manually if the Change Template Search option is cleared.)
    3. Click Save.
  4. To add a template mapping specific to an operator action:
    1. Under the Operator Action – Template Mapping section, click the Add icon .

    2. Complete the fields in the Change Template Mapping dialog box.
      • Operator Action Name - Select the operator action you want to enable. Supported actions are:
        • Decommission Service
        • Extend Service
        • Shutdown Server
        • Shutdown Service
        • Start Server
        • Start Service
        • Stop Server
        • Stop Service
      • Change Template Search - If you want to retrieve the template from the Corporate ITSM server, select this option. All the change templates with “Template Category Tier 1” defined as “Cloud Change Lifecycle” are retrieved from Corporate ITSM.
      • Change Template Name - If you selected the Change Template Search option, select the change template, which is retrieved from Corporate ITSM (as defined in the previous bullet).
      • Template ID - To configure the custom change template, enter the change template instance ID retrieved from Corporate ITSM server. (You can enter the ID manually if the Change Template Search option is cleared.)
    3. Click Save.
  5. Click Close.

Related topics

Creating and importing tenants

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