Extending change integration for storage


Support for integrating BMC Cloud Lifecycle Management with BMC Remedy OnDemand has been discontinued and will be removed fully in the next service pack release planned in 2018. BMC is no longer providing support for this integration.

Complete the following procedure to create a Change template mapping with the new actions.

  1. Log in to the BMC Cloud Lifecycle Management Administration Console as a cloud administrator.

  2. Go to Workspaces > Configuration, and click the  ITSM Configuration tab.

  3. Register a valid ITSM provider.
    For more information, see Integrating with BMC Remedy ITSMIntegrating with BMC Remedy OnDemand, or Integrating with BMC Remedyforce. To register a different ITSM provider, contact BMC Professional Services. 

  4. To add a template mapping for a specific operator action, click the Add icon  in the Operator Action – Template Mapping section to open the Change Template Mapping dialog box.

  5. Select an action from the Operator Action Name drop-down list.

  6. Click Save.

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