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Debugging the remote Change Management integration

This section describes how to use logging to debug the remote BMC Remedy Change Management integration. 

  1. Log on to the Mid tier configuration page.
    For example: 
    http://<AR_Midtier_hostname>:8080/arsys/shared/config/config.jsp
  2. Click Log Settings.
  3. Under Log Categories. select Data Visualization Module.
    To avoid a performance hit on the server, clear the other categories.
    MidTierConfig.png 
  4. Under Log Level, select Fine.
  5. Under Log Viewer, select File.
  6. Click Save Changes.
  7. Log on to the Mid Tier VM (or use Remote Desktop) and navigate to the <AR_Install_Dir>/midtier/logs/ folder.
  8. For any errors or updates, review the armidtier0.log file.

 

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