TicketTemplate class

The TicketTemplate class represents a ticket template in corporate ITSM system e.g. change template. Ticket creation will take place based on one of the templates.

TicketTemplate class APIs

The following tables list the basic APIs, operation APIs, and relationship APIs for the TicketTemplate class.

Basic APIs

Name

HTTP
method

URI

Description

search

POST

csm/TicketTemplate/search

Searches for TicketTemplate objects.

Operation APIs

The TicketTemplate class has no operation APIs.

Relationship APIs

The TicketTemplate class has no relationship APIs.

TicketTemplate class relationships and attributes

The following tables list the relationships and attributes of the TicketTemplate class.

Relationships

Name

Type

Multi-
plicity

Description

generatedTickets

Ticket

0..*

organization

Organization

0..1

ticketTemplateMaps

TicketTemplateMap

0..*

tickets

Ticket

0..*

cloudClass

CloudClass

1

Fully-qualified name of the class to which the object belongs

provider

Provider

1

Provider that created the object

tags

Tag

0..*

Tags associated with the object

Attributes

Name

Type

Multi-
plicity

Description

status

TicketTemplateStatus

1

ticketType

TicketType

1

externalID

String

0..1

Identifier used for the object by an external provider

owner

String

0..1

Name of the owner of the object

reconciliationID

String

0..1

Reconciliation identity value for the object from the BMC Atrium CMDB

tokenID

String

0..1

Token identifier

description

String

0..1

Text that describes the object

guid

String

1

Globally unique identifier for the object

labels

String

0..*

modifiedDate

Date

0..1

Date the Cloudobject was modified

name

String

1

Human-readable name of the object

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