Ticket class

The Ticket class represents a ticket in corporate ITSM system e.g. change request, incident or problem etc.

Ticket class APIs

The following tables list the basic APIs, operation APIs, and relationship APIs for the Ticket class.

Basic APIs

Name

HTTP
method

URI

Description

search

POST

csm/Ticket/search

Searches for Ticket objects.

Operation APIs

Name

HTTP
method

URI

Description

verifyApproval

POST

csm/Ticket/verifyApproval

Relationship APIs

The Ticket class has no relationship APIs.

Ticket class relationships and attributes

The following tables list the relationships and attributes of the Ticket class.

Relationships

Name

Type

Multi-
plicity

Description

cloudResource

CloudResource

1

organization

Organization

0..1

serviceRequest

Request

0..1

ticketTemplate

TicketTemplate

1

tickets

Ticket

0..*

cloudClass

CloudClass

1

Fully-qualified name of the class to which the object belongs

provider

Provider

1

Provider that created the object

tags

Tag

0..*

Tags associated with the object

Attributes

Name

Type

Multi-
plicity

Description

lastModifiedAt

Date

0..1

status

TicketStatus

1

ticketType

TicketType

1

transactionID

String

0..1

externalID

String

0..1

Identifier used for the object by an external provider

owner

String

0..1

Name of the owner of the object

reconciliationID

String

0..1

Reconciliation identity value for the object from the BMC Atrium CMDB

tokenID

String

0..1

Token identifier

description

String

0..1

Text that describes the object

guid

String

1

Globally unique identifier for the object

labels

String

0..*

modifiedDate

Date

0..1

Date the Cloudobject was modified

name

String

1

Human-readable name of the object

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