Transferring ownership of service offering instances in the legacy console

If the cloud user to whom a service offering instance is assigned to is no longer in the same role or in the same organization, a cloud administrator or tenant administrator can transfer the ownership of the service offering instance to another cloud user. After such a transfer, all relevant objects associated with the service offering instance are also transferred to the new owner. The new owner can view the service offering instance assigned in the BMC Cloud Lifecycle Management – My Cloud Services Console.

• A cloud administrator can transfer ownership of a service instance to any user within the same or across different tenants.
• A tenant administrator can transfer the ownership of a service offering instance to the users belonging to the same tenant. If a cloud tenant administrator is assigned multiple tenants, the administrator can transfer the ownership of SOIs across the tenants. 

You can only transfer a service offering instance to a cloud user in the same tenant if the required quota for the service offering is less than or matches the cloud users available quota. If the quota available with the new cloud user is less than the required quota for the service offering instance, then the Transfer button is disabled. If the cloud user is allocated maximum quota, then the quota available with the tenant company is considered while transferring the ownership of a service offering instance. When you transfer the service offering instance to a cloud user across a different tenant, the tenant quota of the new tenant is considered before the transfer. For more information, see Quota management overview. 

This topic describes how to transfer a service offering instance to another user in the same tenant or across tenants from the BMC Cloud Lifecycle Management - Administration Console.

The following BMC Communities video (8:02) describes how cloud and tenant administrators can transfer ownership of a service.

https://youtu.be/IxjmdcG13ss

To transfer ownership of a service offering instance in the same tenant

1. From the Administration Console, click the vertical Workspaces menu on the left side of the window and select Service Instances. 
2. On the Service Instances pane, from the list of services, select the service offering instance that you want to transfer to another user and do one of the following:
   • Click Transfer Ownership .
     
   •  Right-click the service offering instance and from the context menu, select Transfer.
   • Click the Operator Action icon and select Transfer.
     The details of the service offering instance are displayed, along with the current owner. 

3. On the Transfer Ownership dialog box, enter the following information in the requested fields:
   If you want to transfer the service offering instance to a user belonging to a different tenant, select the tenant from the Tenant list.
   By default, the current logged-on tenant is selected.

   Notes

   The Tenant field is disabled if you are logged on as a tenant administrator. 

   If you are a cloud administrator, you can see only those tenants in the Tenant list, which are mapped to the same network container that hosts the service instance.

   As a cloud tenant administrator, if you have been assigned multiple tenants, then the Tenant list is enabled and you can transfer the ownership of the SOI to users across the tenants assigned to you.

   1. In the First Name, or Last Name or Login ID fields, enter the details of the user (if known). 

   2. Click Search.

      If you do not know the exact details and you click Search, all users in the selected tenant are displayed.   
      The following figure displays the list of users belonging to the selected tenant. 
      
       

   3. From the Select a new owner area, select the user to whom you want to transfer the service offering instance and click Next.
      

      Tip

      Use the  and  buttons to navigate through the table and select the user. 

   4. In the Transfer Details dialog box, verify the information.
      The user quota details are displayed. If the required quota for the service offering instance exceeds the available quota, the Transfer button is disabled and you cannot transfer the ownership to this user. You must select another user or allocate more quota to the user. The following figure displays that the required quota for the service offering instance exceeds the available quota. 
       
   5. Click Back to select another user. 
      

   6. Select another user and click Next. 
      The following figure displays that the required quota is less than or equal to the available quota, hence transfer can be performed successfully.
      

      Note

      If you are transferring a service offering instance from one owner (with the maximum quota allocated) to another owner (with the maximum quota allocated) even if the tenant quota is 0, the transfer service offering instance action is successful. Because both owners are allocated the maximum quota and existing resources are transferred from one owner to the other within the same tenant, no extra tenant quota is required.

       

   7. Click Transfer.
      
   8. At the confirmation message, click Yes.  

To verify whether the transfer is complete

Verify whether the service offering instance is transferred successfully by using the following methods:

• On the Service Instances pane, click the Activities tab to verify that the status of the activity is Completed. 
• In the Services area, verify that the status of the service instance is shown as Transferring service during the transfer and that it changes to Completed when the transfer is finished.

When the service offering transfer ownership action is complete, the new owner and tenant details are displayed against the service offering instance on the Service Instances tab. Also, the status of the service offering instance returns to the original status (example, Running) on the Service Instances tab. 

If the transfer action is not completed due to an error, the service is not transferred and remains with the original owner.

Related topics

Service Instances workspace overview

Services