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Synchronize Virtual Cluster or SOI causes VMs to be decommissioned

Warning

If the BMC BladeLogic RSCD agent on the vCenter is not appropriately sized, performing a Synchronize operation on a virtual cluster or a service offering instance in BMC Cloud Lifecycle Management 4.1.x might cause the agent to run out of Java heap memory and thereby result in BMC Cloud Lifecycle Management erroneously decommissioning VMs on that cluster. For more information about the Synchronize operation, see Updating a virtual cluster and Refreshing service instances.

Available fix for BMC Cloud Lifecycle Management 4.1.00

The fix for this issue (which is found in version 4.1.00 and all the patches prior to patch 4) is available in BMC Cloud Lifecycle Management 4.1.00 Patch 4 at http://www.bmc.com/available/epd.html.

For BMC Cloud Lifecycle Management 4.1.00 Patch 4 documentation, see Patches.

This fix will allow you to perform a Synchronize operation without deleting any VMs from the vCenter if an out-of-memory error occurs.

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This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Lu Wang

    Is this the same command as Refresh Service Instances?  It's not clear from the bulletin.

    https://docs.bmc.com/docs/display/public/clm41/Refreshing+service+instances

    Need an answer before we can determine the impact of this bug

    Thanks

    Lu Wang

    Sep 01, 2015 06:20
    1. Deepa Bhat

      Thank you for your query, Lu. Refresh Service Instances and Synchronize Virtual Cluster are different operations that use the same command internally to refresh a virtual guest.

      In short, yes, this bug applies to you.

      The fix for this issue is available for version 4.1.00 only at ftp.bmc.com/outgoing/CLM41GAHF.

      For other versions, the fix is on the way. 

      Sep 02, 2015 07:12