Verifying Platform Manager installation

You can verify that Platform Manager was installed successfully by using the following procedures.

To review installation log files

  1. If you just completed the installation and the installer prompts you to view the installation log, perform the following steps:
    1. Click View Log.
    2. Check the log file for SEVERE errors and import failures.
    3. Skip to step 4.
  2. Log on to the server that hosts Platform Manager.
  3. Navigate to each directory listed in the following table and check the specified log files for the errors described in the "Action" column.
    Within the path names specified in the table:
    • On Microsoft Windows, <installPath> is C:\Program Files\BMC Software\BMCCloudLifeCycleManagement.
    • On Linux, <installPath> is /opt/bmc/BMCCloudLifeCycleManagement.

      Directory

      Log file

      Action

      Windows:
      C:\Windows\Temp

      Linux:
      /tmp

      bmcclm_install_log.txt

      Verify that no SEVERE errors are reported in the log file.

      Windows:
      <installPath>\logs

      Linux:
      <installPath>/logs

      All log files in the directory

      Verify that no import failures are reported in the log files.

      Windows:
      <installPath>\Platform_Manager

      Linux:
      <installPath>/Platform_Manager

      wrapper.log

      Verify that no JVM startup errors are reported in the log file.

      Windows:
      <installPath>\Platform_Manager\Logs

      Linux:
      <installPath>/Platform_Manager/Logs

      All log files in the directory

      Verify that no import failures are reported in the log files.

  4. If no errors were reported, the installation was successful. If errors were reported, verify that the required services are running.

To verify that the required services are running

  1. Verify that the required services are running:
    • Windows:
      1. Select Start > Administrative Tools > Services.
        The Services window opens.
      2. Verify that the BMC CSM service is started, as shown in the following figure:
    • Linux:
      1. From a command prompt, type the following command:
        ps -ef | grep -i bmccsm
      2. In the resulting filtered output, look for the following process names: bmccsm and osgi.
  2. If the required services are not running, start Platform Manager.
    • (Windows) From the Services window, select the BMC CSM service, and click Start the service.
    • (Linux) From a command prompt, type the following command:
      /etc/init.d/bmccsm start
Was this page helpful? Yes No Submitting... Thank you

Comments