Viewing relationships

You can limit which relationships shown with the current change record. You can also limit the list of associated relationships by selecting Show Related <option>, for example, to see only Known Errors.

To view relationships

1. Open the change request, and then click the Relationships tab.
2. Select the entry from the Relationships table.
3. To view a specific request type, choose it from the Show Related field.
   The list varies depending on the other applications you have installed with BMC Change Management.

   Relationship	Description
   ALL	Shows all related assets, change requests, incidents, CIs, and so on (if you have the corresponding application installed)
   CI Unavailability	Shows the related CI unavailability tied to the change entry. This option is enabled only if BMC Asset Management is installed.
   Configuration Item	Shows the related CIs
   Incident	Shows the related incidents. This option is enabled only if BMC Incident Management is installed.
   Infrastructure Change	Shows the related change records
   Known Error	Shows the related known errors. This option is enabled only if you have BMC Problem Management is installed.
   LDAP Object	Shows the related LDAP objects
   Problem Investigation	Shows the related problems. This option is enabled only if you BMC Problem Management is installed.
   Project	Shows related projects
   Release	Shows the related release objects
   Software Library Item	Shows the related software library items, that is, the location where the master copy of the software program and its version are stored

   The related items appear in the table.
4. Click the icon.
   You can now view the details of the related item.
   For example, if you select an incident relationship and click the icon, the Incident Request form opens, showing information about the Incident.
   Double-click a relationship entry to open the associated form. You then can modify the record, depending on your configuration.
   For relationships external to BMC Change Management (such as an incident or a problem), you must have the required view permissions for the BMC Remedy ITSM application to view the record details.