This documentation applies to the 8.1 version of Change Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Example - Setting administrator preferences

Allen has upgraded to BMC Remedy IT Service Management 8.1. When he was using the earlier version of the solution, he used the Change Calendar extensively to manage events across the organization.

Allen wants to review and update the default administrator preferences for the Calendar. He wants to define the following preferences:

  • View all open changes for the month in the Calendar view.
  • View change requests and related tasks on the calendar, color coded on the basis of their Class.

Setting administrator preferences

Allen performs the following procedure to set the administrator preferences.

  1. On the Custom Configuration tab of the Application Administration Console, he selects Change Management > Advanced Options > Change Calendar.
  2. From Data Source, he selects Global > Change Request.
  3. On the Preferences tab, he selects the following values:

    Field name



    By Status > All Open Changes



    Timespan in


    Click the following figure to expand it.

  4. On the Colors tab, he selects Class from Color scheme based on.
  5. For each field value:
    1. Allen selects the field value from the table.
    2. He enters the # value from the following table

      Field value










      No Impact

      # F0FF26



      Click the following figure to expand it.

    3. He clicks Change Color.
  6. He clicks Save.
  7. He logs out and logs back on to the application.

When users open the calendar, they see the following items, as shown in the following figure:

a. The Calendar displays all open change requests for the month. This is applicable only if the user has not defined any user-specific calendar display settings.
b. The Legend displays the colors defined for the Class field.
c. The change request is color-coded based on the value of the Class field.

Click the following figure to expand it.

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