Configuring the Task Management System
As an administrator, you can configure the Task Management System (TMS) to work with Change Management, Incident Management, and Problem Management.
You can also modify the existing configuration data when using TMS with other Service Management or third-party applications.
Before you begin
Before you configure the Task Management System, make sure that the People and Company records are created. For more information, see
Updating people information
.
Process overview
| Process | Description |
|---|---|
As an administrator, configure LDAP with the Task ManagementSystem on the Action Request System. | |
| Use the Phase Management Configuration form to group tasks into phases, based on status and status reason values that you configure for the parent application. | |
| Configure task assignments based on company information, and product and operational categorization. | |
Use the Integration Configuration form to set up integrations with other custom applications that are not part of the BMC Helix ITSM, and which use TMS and specify general settings for integrating. | |
Use the Command Automation Interface to integrate with applications that can be used to carry out tasks automatically. |
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