This documentation supports the 21.05 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the product version menu.

Working with release activities

The Release Management module provides the capability of creating and assigning specific units of work called activities. Activities have their own lifecycle, with a series of status transitions, for example, Draft and Assigned. You can also establish a sequence of tasks in your activities. Activities are useful when you need to create a structured sequence of tasks that you must complete to fulfill the release, but these tasks should not be classified as a change request.

For example, if you must release a new version of the Calbro marketing application, one of the work items that must be completed in the release cycle is training users on the new marketing application. Because training is not a change request that the Change Management team would complete, you decide instead that the training should be an activity that is assigned, tracked, and completed by using the Activity form.

Release Management comes bundled with the Activity form, which provides the basic facilities for assignment, status, work info, and task management. The Release Management integration with the Activity form lets you create any generic activity that you need to track.

Use the Activity form to add a set of activities to a release request. You can track release states and requester information, relate and assign tasks, and enter work log information.

For more information, see the following topics:

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