This documentation supports the 21.05 version of BMC Helix ITSM: Change Management. To view an earlier version, select the version from the product version menu.

Managing change

The change manager is a person or a group usually within an organization's support department that is responsible for the quality and integrity of the change management process. To be the change manager, you must have the Infrastructure Change Manager functional role in Change Management.

Change coordinators are support staff members with specialized abilities who handle the details of the change request. Change coordinators frequently exercise lead responsibilities based on factors such as location, skill set, troubleshooting skills, difficulty of the change request, and company (if you are a service provider).

Common consoles

The following topics related to accessing and navigating the consoles are in the BMC Helix ITSM online documentation:

Accessing and navigating the BMC Helix ITSM application consoles Open link

Searching for records in the application consoles Open link

Managing and tracking work assignments in the Overview console Open link

Common tasks

The following topics are in the BMC Helix ITSM online documentation:

Setting up the IT Home page Open link

Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter Open link

Viewing CI and service relationships in the Service Context Open link

Broadcasting messages Open link

Tracking work history with Work Info logs Open link

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