Building enhanced service catalogs
You add services by creating a catalog profile, which gives useful information about the service, a workflow to define the fulfillment process, and a questionnaire to collect information from the user at the time of the request. You define the structure of the catalog profile by creating service templates.
Additional information that you can save with the service include price and cost adjustment, quantity range limits, and service level agreements.
You can also populate a service catalog by importing items from external systems.