Key concepts
Before you start using BMC Helix Business Workflows, you should understand its related concepts.
The following table lists the topics in this section that provide more information about product usability, components, and features:
| Action | Reference |
|---|---|
| Understand the business goal of the product. | BMC Helix Business Workflows for a line of business |
| User roles involved in the product. | Setting up roles and permissions |
| Learn about creating cases during runtime. | Quick case |
| Where can I find the permissions associated to different users? | Data access model |
| Where do I find information about the case execution flow? | Case lifecycle |
| What is a Task Management Service and how to work with tasks? | Task Management |
| What is a service target and how to monitor it? | Service Level Management |
| Learn about knowledge articles, sets, templates, and other concepts related to them. | Knowledge Management |
| Learn about how to enable case creation by using emails. | Case management through email |
| Learn about the out-of-the-box notifications that are available and other concepts related to notifications. | Notifications |
Learn about the BMC Helix Digital Workplace Catalog and its concepts. | Catalog |
| Learn about approvals and their types. | Approvals |
| Learn about assigning cases to support groups across companies. | Assign cases to support groups across companies |
| Learn about configuring the product for a global company. | Define configurations at a global level |
| Where can I find the description of different terms related to the application? | Glossary |
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