This documentation supports the 20.02 version of BMC Helix Business Workflows.

To view the documentation for the current version, select 20.08 from the Product version menu.

Key concepts

Before you start using BMC Helix Business Workflows, you should understand its related concepts.

The following table lists the topics in this section that provide more information about product usability, components, and features:

Understand the business goal of the product.BMC Helix Business Workflows for a line of business
User roles involved in the product.Setting up roles and permissions
Learn about creating cases during runtime.Quick case
Where can I find the permissions associated to different users?Data access model
Where do I find information about the case execution flow?Case lifecycle
What is a Task Management Service and how to work with tasks?Task Management
What is a service target and how to monitor it?Service Level Management
Learn about knowledge articles, sets, templates, and other concepts related to them.Knowledge Management
Learn about how to enable case creation by using emails.Case management through email
Learn about the out-of-the-box notifications that are available and other concepts related to notifications.Notifications

Learn about the BMC Helix Digital Workplace Catalog and its concepts.

Learn about approvals and their types.Approvals
Learn about assigning cases to support groups across companies.Assign cases to support groups across companies
Learn about configuring the product for a global company.Define configurations at a global level
Where can I find the description of different terms related to the application?Glossary 

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