Enabling Bcc recipients for emails sent from cases

As a case business analyst, allow users to add Bcc recipients in emails for your lines of business by enabling the ALLOW_BCC_RECIPIENTS parameter. Users can add Bcc recipients when they compose an email from the case, task, or when they reply to emails in the activity feed. By default, the ALLOW_BCC_RECIPIENTS configuration is disabled for a line of business.

To enable Bcc recipients in emails for a line of business

  1. Log in to BMC Helix Business Workflows as a case business analyst, and click Settings .
  2. Select Line of Business > Manage Line of Business.
  3. On the Application Configurations tab, click ALLOW_BCC_RECIPIENTS.
  4. On the Edit Configuration page, enable Bcc recipients for emails by selecting 2102_ToggleIcon.jpg.
  5. Click Save.

Related topics

Defining application configurations for your line of business

Communicating case updates

Was this page helpful? Yes No Submitting... Thank you