Adding users in BMC Helix Business Workflows

Administrators can add additional users in BMC Helix Business Workflows. The application leverages the Person record of BMC Helix Innovation Suite so that you can add users and their related information such as general details, access, assignment, and support group details. A Person record definition represents an employee or agent from a support group in an organization.

User types

You can add the following types of users:

• Employee—A user who raises a request for a service and contacts an agent.

• Agent—A user who uses BMC Helix Business Workflows to create and manage cases for service requests.

To add and modify users

You can add and delete users, and modify user details from Mid Tier. Learn how to create users in Adding People by using a template and Adding people without using templates .

Related topics

Setting up roles and permissions

Assigning functional roles and permissions

Creating custom notifications