Adding users in BMC Helix Business Workflows
Administrators can add additional users in BMC Helix Business Workflows. The application leverages the Person record of BMC Helix Innovation Suite so that you can add users and their related information such as general details, access, assignment, and support group details. A Person record definition represents an employee or agent from a support group in an organization.
User types
You can add the following types of users:
- Employee—A user who raises a request for a service and contacts an agent.
- Agent—A user who uses BMC Helix Business Workflows to create and manage cases for service requests.
To add and modify users
You can add and delete users, and modify user details from Mid Tier. Learn how to create users in
Adding People by using a template
and
Adding people without using templates
.
Related topics
Setting up roles and permissions
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