This documentation supports the 20.08 version of BMC Helix Business Workflows.

To view the documentation for the previous version, select 20.02 from the Product version menu.



Key concepts

Before you start using BMC Helix Business Workflows, you should understand its related concepts.

The following table lists the topics in this section that provide more information about product usability, components, and features:

ActionReference
Understand the business goal of the product.BMC Helix Business Workflows for a line of business
Learn about the product architecture.BMC Helix Business Workflows architecture
Learn about creating and managing cases.Case management
Learn about creating and managing tasks.Task Management
Learn about knowledge articles, sets, templates, and other concepts related to them.Knowledge Management
Learn about service targets and how to monitor them.Service Level Management
Learn about the permissions associated to different users.Data access model
Learn about the out-of-the-box notifications that are available and other concepts related to notifications.Notifications

Learn about the BMC Helix Digital Workplace Catalog and its concepts.

Catalog
Learn about the content package that includes various sample templates that you can use to implement common processes and standards for your organization.Content package for BMC Helix Business Workflows
Learn about the details that are provided in a user profile page.User profile information
Where can I find the description of different terms related to the application?Glossary 


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