This documentation supports the 20.08 and 20.08.01 versions of BMC Helix Business Workflows.

To view the documentation for the previous version, select 20.02 from the Product version menu.



Hiding case view counts from activity notes for privacy

As a case business analyst, you can disable the tracking and display of case view counts in activity notes. This enables customers to protect the privacy of their case agents and adhere to privacy laws of their countries. You can hide the case view counts at a global level or at a company level.

For example, in a specific country, such as Germany, a privacy requirement to not log agent activity can be met by disabling the tracking and displaying of the case view counts.

To hide case view counts from activity notes

  1. Log in to BMC Helix Business Workflows.
  2. Click My Application Settings .
    The Settings page opens in a new browser tab.
  3. Expand Application Configuration and click Common Configurations.
  4. Select ADD_VIEW_COUNT_TO_CASE_ACTIVITY.
  5. Click Add.
  6. To configure the setting at a global or company level, complete one of the following actions:
    1. To configure the setting at a global level, from the Company list, select Global.
    2. To configure the setting at a company level, select the company.

    When you hide the case view counts at a company level, the default true setting is overridden for that company. For other companies, case view counts are tracked and displayed.
  7. To hide the case view counts, click .

  8. Click Save.


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