Associating Foundation data by using domain tags
The Foundation data for an organization consists of people, geography, support groups, categorization, and so on. When the Foundation data is synced between BMC Remedy IT Service Management (ITSM) and BMC Helix Innovation Studio, the data from BMC Remedy ITSM might contain information that is irrelevant for BMC Helix Business Workflows.
A domain tag is a label that you associate with Foundation data to identify it with a line of business in BMC Helix Business Workflows. The domain tag determines to which line of business the Foundation data belongs.
When you define a line of business, a domain tag of the same name as the line of business is created. As an administrator, you can use this domain tag to associate it with different types of Foundation data. You must configure the domain to make the data associated with the tag available. You can configure only one domain for a line of business.
After you associate the Foundation data with a domain tag and configure the domain, only the data belonging to that domain is accessible to the agents. For BMC Helix Business Workflows, you can use domain tags to label categorization (operational category tier 1), business unit, department, and support group data only.
For information about how to define a line of business, see Defining your line of business: 20.08.01 and later.
Where Foundation data associated with a domain tag gets used
The categorization and support group data from the configured domain is displayed while performing the following tasks:
- Create and edit a case
- Create and edit a task
- Create and edit a case template
- Create and edit a task template
- Create and edit a read access mapping
- Create and edit an assignment mapping
- Create and edit knowledge metadata
- Create and edit document library
To associate data with a domain tag
To apply a domain data tag to the new Foundation data, while creating Foundation data, select the tag that you want to associate from the Domain Tag field.
To apply a domain tag to existing Foundation data, while modifying Foundation data, select the tag that you want to associate from the Domain Tag field.
For information about how to create or modify Foundation data, see Creating Foundation data specific to BMC Helix Business Workflows.