Frequently asked questions

This section answers some frequently asked questions about TrueSight Operations Management Reporting.

To read frequently asked questions about TrueSight Smart Reporting, see  Frequently asked questions.


How do I configure Report Engine if I have TrueSight Infrastructure Management Central Server and Child Servers?

Install separate Report Engines for each TrueSight Infrastructure Management Child server. You need not install Report Engine for TrueSight Infrastructure Management Central Server.


Can I install BMC TrueSight Infrastructure Management Server and Report Engine in different time zones?

Yes, you can install BMC TrueSight Infrastructure Management Server and Report Engine in different time zones. If you have installed multiple Report Engines, ensure that server hosts for all Report Engines are in same time zone.


Does Report Engine display real-time data? If no, what is the expected delay in transferring data from BMC TrueSight Infrastructure Management Server and Report Engine?

No, Report Engine does not display real-time data. There may be delay of few minutes for Event and Impact data, and delay of approximately two hours for performance data.


Can I feed the Report Engine data for different Reporting system other than SAP BusinessObjects?

Yes, you can feed the Report Engine data for different Reporting system other than SAP BusinessObjects. BMC can provide Reporting schema details on request. However, BMC does not support any changes in Reporting schema.


Can I use my own SAP BusinessObjects server? If yes, which version is supported?

Yes, BMC TrueSight Operations Management Reporting 10.0 supports SAP BusinessObjects 4.1 SP3 Patch 3.


Do my custom reports created on Reporting 8.6 or 9.0, work with Reporting 10.0?

Reporting 10.0 uses UNX type universe and Reporting 9.0 and prior versions use UNV type universe. Therefore, you must migrate your custom reports created with Reporting 9.0 or prior versions to work with Reporting 10.0.


How do I measure size of the data in my reporting system?

Reporting collects three types of data: Event, Impact and Performance.

  • Event data - measured in number of Events per day.
  • Impact data - measured in number of CI configured.
  • Performance data - measured in number of attributes transferred from BMC TrueSight Infrastructure Management to Report Engine.


Can I change my database from Standard edition to Enterprise edition or vice versa?

No, Reporting uses table partitioning on enterprise edition database to store fact data. As tables cannot be converted from partitioned to non-partitioned or vice versa, you cannot change database edition.


How do I choose which Oracle database type to be used as Reporting Database?

Report Engine supports three types of Oracle database:  Oracle Enterprise Edition with partitioning, Oracle Enterprise Edition without partitioning, and Oracle Standard Edition.

For large environment, BMC recommends to use Oracle Enterprise Edition with partitioning. Report Engine installed with Oracle Enterprise Edition with partitioning utilizes partitioning feature for storing the fact data. The fact data tables are partitioned on the date column and separate partitions are created for each day’s data. This enhances the performance for purging and summarization of data. 


What is the difference between rate data and hourly data? Can I turn off rate data collection?

Rate Data

Hourly data

Aggregated on BMC TrueSight Infrastructure Management Server

Aggregated on Report Engine from STATS_DATA

Uses different aggregation function for different attributes.

For example: it calculates high value using 90% percentile and low value using 10% percentile.

Uses standard aggregation functions such as Min, Max, and Avg.

It is recommended to turn off rate data collection if you do not have custom report for rate data. In Reporting 10.0, rate data is disabled by default.


Can I revoke the SELECT ON MSDB permission?

SELECT ON MSDB permission is required during Report Engine installation and executing of JOB (pr_analyze_configtables_once), which analyzes config data table for the first time. Installer requires this permission to verify whether an existing job is available. After successful installation and successful running of the JOB (pr_analyze_configtables_once), you can revoke this permission. If you are installing multiple Report Engines, you can revoke this permission after all the Report Engines have installed successfully. BMC recommends you to revoke the permission after 24 hours of installation.


If I am not installing TrueSight Smart Reporting, what happens to my existing BMC Reporting Foundation environment and the reports in it?

If you are not installing TrueSight Smart Reporting, you can upgrade the Report Engine to version 11.3.01 and continue working with BMC Reporting Foundation 4.1.


How do I migrate Reports from BMC Reporting Foundation to TrueSight Smart Reporting?

BMC Reporting Foundation 4.1 reports cannot be migrated to TrueSight Smart Reporting. You can create new reports in TrueSight Smart Reporting.


Can I retain my BMC Reporting Foundation  environment and upgrade only Report Engine to 11.3.01?

Yes. you can upgrade the Report Engine to version 11.3.01 and continue working with BMC Reporting Foundation 4.1.


Can I install the Report Engine 11.3.01 with SAP Business Objects?

Yes. However, you must procure the SAP Business Objects licence. BMC no longer provides a licence for SAP Business Objects with Report Engine 11.3.01.


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