ITSM → BPPM/TSIM ↓ | 20.08 Helix | 20.02 Helix | 20.02 OnPrem | 19.11 Helix | 19.08 Helix (With the Remedy 19.08 HF13 hotfix only) | 19.08 OnPrem (With the Remedy 19.08 HF13 hotfix only) | 19.02 Helix | 19.02 OnPrem | 18.11 | 18.08 | 18.02, 18.05 | 9.1 SP3, 9.1 SP4 | 9.1.00, 9.1 SP1, 9.1 SP2 | 8.1 SP2, 9.0.00, 9.0 SP1 | 8.1 SP1 | 8.1.00 | 7.6.04 SP4 |
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11.3.04 | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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11.3.03 | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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11.3.02 | Not Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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11.3.01 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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11.0 FP3 | Not Supported | Supported | Supported | Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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11.0 FP2 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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11.0 FP1 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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11.0.00 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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10.7.00 FP3 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Not Supported | Not Supported | Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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10.7.00 FP2 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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10.7.00 FP1 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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10.7.00 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported | Not Supported |
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10.5 FP2 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported |
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10.5 FP1 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported |
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10.5.00 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Supported | Supported | Install BSR 3.5.01 only on ITSM | Install BSR 3.5.01 only on ITSM | Not Supported | Not Supported |
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10.0.500 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Install BSR 3.5.01 only on BPPM/TSIM | Install BSR 3.5.01 only on BPPM/TSIM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Not Supported | Not Supported |
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10.0.00 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Install BSR 3.5.01 only on BPPM/TSIM | Install BSR 3.5.01 only on BPPM/TSIM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Not Supported | Not Supported |
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9.6 FP2 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Install BSR 3.5.01 only on BPPM/TSIM | Install BSR 3.5.01 only on BPPM/TSIM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Not Supported |
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9.6.00 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Not Supported |
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9.5 SP2 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Install BSR 3.5.01 on BPPM/TSIM and ITSM | Not Supported |
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9.5 SP1 | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Not Supported | Install BSR 3.0.01 on BPPM/TSIM and ITSM | Install BSR 3.0.01 on BPPM/TSIM and ITSM | Install BSR 3.0.01 on BPPM/TSIM and ITSM | Not Supported |
Comments
Integration between TrueSight 11.3 , Service Resolution, and Remedy 18.05 or Remedy 18.08 is supported?
Hello Alejandro,
TrueSight 11.3.01 is supported. We have updated the content.
Thanks!
BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY (SPAC) documentation shows that ITSM 18.08 is compatible with TSIM 10.7.00 FP3. But this page says it is NOT Supported. Which is correct?
does BSR 3.5.01 supported for ITSM Helix V19.08 or We need not to installed it on ITSM Helix V19.08?
Hello,
ITSM Helix V19.08 will be supported in BPPM/TSIM version 11.3.03. We will publish the matrix once version 11.3.03 is released.
Thank you!
Hello
Is AR System + CMDB version 20.02 supported ?
Thanks for your comment. We have added version 20.02 to this table.