Service Pack 1: 3.5.01
This service pack is released to enable compatibility between BMC Service Resolution 3.5.00 and BMC ProactiveNet/BMC TrueSight product versions.
The following topics are provided:
Before you begin
- You must review Installation-process-overview.
- You must review Preparing-for-installation.
- Review the supported products and versions.
Installation overview
Install or enable BMC Service Resolution 3.5 Service Pack 1 features depending upon the version of the event management system that you are using.
If you are using | Then you need to |
|---|---|
BMC TrueSight Infrastructure Management version 10.5 and later | Enable BMC Service Resolution features without installing it. |
BMC TrueSight Infrastructure Management 10.0.500 and BMC TrueSight Presentation Server 10.1.0 | Install BMC Service Resolution for Infrastructure Management on both the servers. Notes: - The BMC Service Resolution 3.5 Service Pack 1 installer is a full installer package and need not be installed on top of BMC Service Resolution 3.5. - Ensure that the outage entry is correct in the .load file located in the BMC_ProactiveNet_HOME/server/etc/<cellName>/kb/rules. See Troubleshooting-outage-record-creation. |
BMC ProactiveNet 9.5 Service Pack 2 (OR) BMC ProactiveNet 9.6 Fix Pack 2 | Install BMC Service Resolution for BMC ProactiveNet or Infrastructure Management Note: The BMC Service Resolution 3.5 Service Pack 1 installer is a full installer package and need not be installed on top of BMC Service Resolution 3.5. |
Postinstallation tasks
- Perform the post installation procedures.
- Integrate BMC TrueSight Infrastructure Management with Remedy ITSM.
- Validate the integration.