Installation process overview

Depending on the base product, you must install or enable the appropriate version of BMC Service Resolution:

Component productInstallation instructions
Event management component
TrueSight Infrastructure Management 10.5 or later

If you installed or upgraded from TrueSight Operations Management 10.5 or later or Remedy ITSM 9.1.01 or later, do not install BMC Service Resolution 3.5.x. BMC Service Resolution 3.5.x features are included out-of-the-box in these products. However, you must enable the BMC Service Resolution features.See Enabling BMC Service Resolution on Infrastructure Management version 10.5 and later.

TrueSight Presentation Server 10.1.00 or later and TrueSight Infrastructure Management 10.0.500 or later

See Installing BMC Service Resolution for TrueSight Infrastructure Management or ProactiveNet.

Note:

Ensure that the outage entry is correct in the .load file located in the BMC_ProactiveNet_HOME/server/etc/<cellName>/kb/rules. For more information, see Troubleshooting outage record creation.

ProactiveNet 9.5 SP2 or later

See Installing BMC Service Resolution for TrueSight Infrastructure Management or ProactiveNet.

Incident management component
  • Remedy ITSM 8.1.00 or later
  • Remedy ITSM 9.0.00 or later
  • Remedy ITSM 9.1.00
See Installing BMC Service Resolution for Remedy ITSM.
BMC Control-M Workload Automation
BMC Control-M Workload Automation

You must enable BMC Service Resolution features without installing it.

See Enabling BMC Service Resolution on BMC Control-M Workload Automation.

Where to go from here

Preparing for installation

Related topics

Supported products and versions

Planning

Network ports

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Comments

  1. Stefan Telley

    What about Remedy ITSM 18.xx and Newer?

    Jan 09, 2019 03:42
    1. Ravee Panjwani

      Thanks for your comment, Stefan. Please refer to this topic for details on the supported versions of BMC Remedy ITSM → Supported products and versions.

      Feb 21, 2019 04:37