BMC Service Resolution bridges the gap between Operations and Service Desk. When an event is detected by infrastructure management, it automatically creates an incident in incident management. This automation helps you to have the right resources focused on the right issues by identifying the root cause, prioritized by business impact. This, in turn, helps you ensure higher availability of your key business services through real-time collaboration between operations and service desk and creating a single, real-time record that can be viewed and edited by both the teams.
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