Configuring service requests

To create a service request for every incident from BMC TrueSight Infrastructure Management/BMC ProactiveNet, you must first configure service requests.

To configure service requests

  1. From the Application list on the left side of the page, click Administrator Console > Application Administration Console > Custom Configuration > Incident Management > Advanced options > Rules.
  2. On the Incident Rules form, for the Create Service Request for Event Incident option, select Yes.

Note

If customer information is not sent from BMC TrueSight Infrastructure Management/BMC ProactiveNet, the corresponding service request is not created.

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