Configuring service requests
To create a service request for every incident from BMC TrueSight Infrastructure Management/BMC ProactiveNet, you must first configure service requests.
To configure service requests
- From the Application list on the left side of the page, click Administrator Console > Application Administration Console > Custom Configuration > Incident Management > Advanced options > Rules.
- On the Incident Rules form, for the Create Service Request for Event Incident option, select Yes.
If customer information is not sent from BMC TrueSight Infrastructure Management/BMC ProactiveNet, the corresponding service request is not created.