Changing the password for the csm_user user account

Only the default user account (csm_user) works for the BMC Service Resolution integration with TrueSight Infrastructure Management. Each time you update the password for the csm_user user account, you need to update the password in BMC Service Resolution as well. 

You need to ensure the password for the csm_user user account is the same in both Infrastructure Management and Service Resolution.

To change the password for csm_user user account

1. Log into the Remedy SSO console as an Admin user.

   Note

   If you do not know the location of your Remedy SSO server, you can also log into the TrueSight console to launch the Remedy SSO console.

   1. In the TrueSight console, go to Administration > User Accounts.
   2. Select Manage via Remedy SSO.
      

   3. Log into the Remedy SSO console as an Admin user.

2. Change the csm_user password.

   Password for csm_user user> is the password that you changed in step#2. 

3. Restart the BMC Service Resolution.

Related topics

Configuring the integration with BMC Service Resolution

Migrating internal user data from Atrium Single Sign-On to Remedy Single Sign-On