Configuring
After you install BMC Service Resolution, perform the following procedures to configure BMC Service Resolution and its related components.
| Goal | Procedure |
|---|---|
Enable BMC Service Resolution. | |
| Achieve higher availability | Configuring high availability in BMC Service Resolution |
| Configure Control M-alarm fields to enrich incident information | Configuring Control-M alarm field attributes |
| Configure Control-M alarm fields to route incidents | Configuring Control-M alarm field attributes as operational categories |
| Configure Impact and Urgency mappings for Event incidents and Causal incidents | Configuring Impact and Urgency values |
| Configure incident governance | Configuring incident governance |
| Configure polling interval | Configuring polling interval |
| Configure service requests | Configuring service requests |
| Consolidate related events into a single incident | Consolidating events |
| Consolidate related incidents into a single incident | Consolidating incidents |
| Create and manage service policies | Managing service policies |
Create incidents using a template reference | |
| Enable routing | Enabling CI-based routing |
| Extend system capabilities | Extending your system capabilities |
| Govern outage policies | Managing outage policies |
| Import SSL certificates in TrueSight | Importing SSL certificates |
| Map information from TrueSight event slots | Mapping information from ProactiveNet event slots to the HPD:ServiceInterface form fields |
| Populate operational categories on an event | Populating operational categories on an event |
| Support multiple integration gateways | Configuring multiple integration gateway instances |
| Support multiple server deployment of TrueSight Infrastructure Management | Configuring BMC Service Resolution in multi server deployment of BMC ProactiveNet |
| Support multitenancy | Customizing BMC Service Resolution to achieve multitenancy |
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