Configuring

After you install BMC Service Resolution, perform the following procedures to configure BMC Service Resolution and its related components.

GoalProcedure

Enable BMC Service Resolution.

Achieve higher availabilityConfiguring high availability in BMC Service Resolution
Configure Control M-alarm fields to enrich incident informationConfiguring Control-M alarm field attributes
Configure Control-M alarm fields to route incidentsConfiguring Control-M alarm field attributes as operational categories
Configure for SSL communicationConfiguring SSL for communication
Configure Impact and Urgency mappings for Event incidents and Causal incidentsConfiguring Impact and Urgency values
Configure incident governanceConfiguring incident governance
Configure polling intervalConfiguring polling interval
Configure service requestsConfiguring service requests
Consolidate related events into a single incidentConsolidating events
Consolidate related incidents into a single incidentConsolidating incidents
Create and manage service policiesManaging service policies

Create incidents using a template reference

Creating incidents by passing a template reference

Enable routingEnabling CI-based routing
Extend system capabilitiesExtending your system capabilities
Govern outage policiesManaging outage policies
Import SSL certificates in TrueSightImporting SSL certificates
Map information from TrueSight event slotsMapping information from ProactiveNet event slots to the HPD:ServiceInterface form fields
Populate operational categories on an eventPopulating operational categories on an event
Support multiple integration gatewaysConfiguring multiple integration gateway instances
Support multiple server deployment of TrueSight Infrastructure ManagementConfiguring BMC Service Resolution in multi server deployment of ​BMC ProactiveNet
Support multitenancyCustomizing BMC Service Resolution to achieve multitenancy


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