AST_CI_Unavailability_Interface operations
The AST_CI_Unavailability_Interface web service enables you to create a CI unavailability record in BMC Asset Management.
Create_Unavailability
Use the Create_Unavailability operation to create an Unavailability record using the AST_CI_Unavailability_Interface web service. A CI unavailability record can be created only for a valid CI.
The following table lists the input fields and their mappings. These fields are also available on the AST:CI Unavailability Interface form.
| Field | Value | Description |
|---|---|---|
Unavailability Class | Incident/Change | The type of unavailability. |
Unavailability Type | Scheduled/Unscheduled | Based on type, dates are required |
Description | <ci desc> or <inc desc> | Defaulted, but can be changed |
Scheduled Start Date | Required when type = scheduled | |
Scheduled End Date | Required when type = scheduled | |
Actual Start Date | - Required when type = unscheduled | |
Actual End Date | - Required for closing the unavailability | |
Recon ID | CI Recon ID. This ID will return the CI information | |
Cross Reference ID | Incident or Change ID | Optional - ID of Incident / change to be related to |
Parent Cross Reference | N/A | N/A |
Bypass Permissions | Yes/No | default to yes. bypasses the permission check |
Bypass assignment check | Yes/No | Will bypass assignment check to allow record to be created |
Assigned Support Company | Assignment Structure. If it's not passed, the routing is done based on the "Assignment set from field" | |
Assigned Support Org | ||
Assigneed Support Group | ||
Assignee | Optional with assignment structure | |
Assignment Set From | Items | Choose where assignment is set from (Manually, Routing, CI, Incident) |
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