AST_CI_Unavailability_Interface operations

The AST_CI_Unavailability_Interface web service enables you to create a CI unavailability record in BMC Asset Management.

Create_Unavailability

Use the Create_Unavailability operation to create an Unavailability record using the AST_CI_Unavailability_Interface web service. A CI unavailability record can be created only for a valid CI.

The following table lists the input fields and their mappings. These fields are also available on the AST:CI Unavailability Interface form.

FieldValueDescription

Unavailability Class

Incident/Change

The type of unavailability.

Unavailability Type

Scheduled/Unscheduled

Based on type, dates are required
(Start dates are always required)

Description

<ci desc> or <inc desc>

Defaulted, but can be changed

Scheduled Start Date

Required when type = scheduled

Scheduled End Date

Required when type = scheduled

Actual Start Date

- Required when type = unscheduled
- when type = scheduled, should be set when started

Actual End Date

- Required for closing the unavailability
- Drives the Unavailability Status

Recon ID

CI Recon ID.  This ID will return the CI information
and set the following fields:
CI Name
CI_InstanceID
CI_Type
Priority

Cross Reference ID

Incident or Change ID

Optional - ID of Incident / change to be related to

Parent Cross Reference

N/A

N/A

Bypass Permissions

Yes/No

default to yes.  bypasses the permission check

Bypass assignment check

Yes/No

Will bypass assignment check to allow record to be created

Assigned Support Company

Assignment Structure.  If it's not passed, the routing is done based on the "Assignment set from field"

Assigned Support Org

Assigneed Support Group

Assignee

Optional with assignment structure

Assignment Set From

Items

Choose where assignment is set from (Manually, Routing, CI, Incident)

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