This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.

Upgrading BMC Helix Platform Common Services version from 22.2.01 to 23.4.00

BMC Helix Platform Common Services is a microservices-based platform that provides foundational services (such as user management, tenant management, and single sign-on) and the data lake (such as Elasticsearch, PostgreSQL, and MinIO). BMC Helix Platform Common Services installation is a pre-requisite for BMC Helix Service Management upgrade. 

Upgrade BMC Helix Platform Common Services before you upgrade BMC Helix Service Management.

Important

Before you upgrade BMC Helix Platform Common Services, make sure that you perform the following tasks as specified in Upgrading BMC Helix Service Management to 22.1.06.

  • Upgrade Kubernetes and Ingress
  • Delete the Helm revision secrets of the Kubernetes CronJob

Task 1: To upgrade BMC Helix Platform Common Services version from 22.4 to 23.2.02

See Upgrading BMC Helix Platform Common Services version from 22.4 to 23.2.02.

Task 2: To upgrade BMC Helix Platform Common Services version from 23.2.02 to 23.4.00

See Upgrading BMC Helix Platform Common Services version from 23.2.02 to 23.4.00.

Where to go from here

Upgrading BMC Helix Service Management to 22.1.06

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