This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.

Preparing for installation

Prepare for the BMC Helix Service Management installation by performing the tasks in the order listed.


TaskActionReference
1Download the artifacts required to perform the installation from the BMC Electronic Product Distribution (EPD) site.Downloading the installation files
2Set up your Harbor repository to access the container images and synchronize the repository with BMC Docker Trusted Registry.Setting up a Harbor repository to synchronize container images
3Prepare your database for the installation.

Preparing to install on a Unicode database

Setting up a Microsoft SQL Server database

Setting up an Oracle database

Setting up a PostgreSQL database

4Set up the BMC Deployment Engine to call the relevant pipelines that deploy your applications.Setting up BMC Deployment Engine
5(Optional) Set up the deployment parameters in the input configuration file.Setting up the deployment input configuration file
6Install BMC Helix Platform services to use the services provided by the platform.
Installing BMC Helix Platform services
7Set up your environment to make it installation ready.Setting up the installation environment




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