This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.


When installing the BMC Helix Service Management on-premises, first plan the installation and make sure that you have reviewed the requirements in the Planning section.

Perform the following installation tasks in the order listed.



Understand the end-to-end tasks required to install BMC Helix Service Management.

Installation process overview
2Prepare for the installation by setting up the database, downloading the installation artifacts, setting up the BMC Deployment Engine, and obtaining application license keys.Preparing for installation


Install the BMC Helix Innovation Suite platform and applications components by using Jenkins pipelines.

Performing the BMC Helix IT Service Management installation


Obtain the BMC Helix Innovation Suite licenses and the licenses for the applications that you want to use.

Obtaining license keys
5Activate the application license keys so that you can access the installed applications.Activating application licenses
6Complete the postinstallation configurations.Performing the postinstallation configurations
7Apply security certificates to your application to communicate with third-party services.Applying security certificates to your applications
8Customize applications with custom images, logos, and design styles to brand your applications.Applying custom CSS and images to your application

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