This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.

To view the documentation for the latest version, select 23.3.01 from the Product version picker.

Installation process overview

BMC provides Jenkins pipelines to install BMC Helix Service Management on your on-premises systems. To get started with the installation, you must understand the end-to-end process for implementing BMC Helix Service Management on your system. To set up your system, you must meet the system requirements, download the installation files, perform the installation, complete the system configurations, and then make the system available to the users.

BMC Helix Service Management installation process

A typical installation of BMC Helix Service Management requires three namespaces as shown in the following figure:  

Important

bmc-helix-platform, bmc-helix-logging, and bmc-helix-innovation-suite-poc are example namespace names. The actual namespace names are specific to your environment.

For more information about the namespaces, see System requirements.

The following image provides an overview of BMC Helix Service Management installation process for the on-premises system:

The following table provides the steps to install BMC Helix Service Management and set up your on-premises system:

TaskActionReference
1
Plan the installation

Review system requirements for BMC Helix Service Management installation.

Make sure that you install the pre-requisite software such as Kubernetes, Docker, Helm, and Jenkins, and meets the hardware and software requirements

2Prepare for installation
aDownload the installation files and container images access key from Electronic Product Download (EPD).Downloading the installation files
b

Create your Harbor repository and synchronize the repository with BMC Docker Trusted Registry (DTR).

Setting up a Harbor repository

cPrepare the database that you want to use.

Setting up a Microsoft SQL Server database

Setting up an Oracle database

Setting up a PostgreSQL database

dSet up the BMC Deployment Engine to call the relevant pipelines that deploy the platform and applications.Setting up BMC Deployment Engine
e

Deploy BMC Helix Platform services and set up the installation environment to make it installation ready. 

Important: Deploy BMC Helix Platform services in the BMC Helix Platform namespace.

Installing BMC Helix Platform services

Setting up the installation environment

3

Perform BMC Helix Service Management installation


In the BMC Helix Innovation Suite namespace, install the platform and applications.

4

Perform BMC Helix Service Management post-installation tasks

aObtain license keys for the platform and applications that you want to use.Obtaining license keys
bApply license keys for the platform and applications that you want to use.Activating application licenses
cPerform the post-installation configurations.Performing the postinstallation configurations
5Perform basic configurations

Perform basic configurations such as configure set up users, and provide user permissions.

Onboarding and implementing Open link


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